On Our Minds

Hiring Customer Success Talent?

By October 15, 2021 November 30th, 2021 No Comments

Get ready to battle because it is a red-hot hiring market. #CustomerSuccess is a much buzzed about methodology that works at the intersection of #customerexperience and #customeroutcomes. Originally used as defense to reduce customer churn, customer success has proven itself to be an amazing growth engine when it comes to #customerretention and expanding opportunities for #upsellAnna McCormick Kelch, Co-CEO at LPA Search Partners and head of the firm’s technology practice noted that Customer Success was “once very SaaS-centric, but this evolving operating model is gaining traction in EdTech and other subscription businesses.”

Willa pointed out that “experienced executive leadership for this discipline is hard to find in EdTech which is trailing behind other market verticals in adopting this model.” Because SaaS has had a head-start in regards to Customer Success, Willa and Anna partner on searches to bring their expertise from various industries together to identify and recruit exceptional talent that can bring additive skills to new companies and sectors. #techjobs #executivesearch


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